Legal

Privacy Policy

Last updated: 22 October 2026

Introduction

DoctorPrep ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our consultation-practice platform, including our website and services (together, the "Service").

By using the Service you agree to the collection and use of information in accordance with this policy.

Information we collect

Personal information

• Name and email address when you register
• Authentication information (including Google sign-in data, if used)
• Profile preferences and settings

Usage data

We automatically collect certain information when you use the Service:

• Consultation session data and assessment results
• Audio during consultations, processed to run the consultation and produce the transcript, and kept as a recording to review and improve the Service
• Transcripts of your consultations and the feedback produced from them
• Device information and browser type
• IP address
• Usage patterns and feature interactions

The 90-second demo on our website

The demo on doctorprep.ai lets you talk to a fictional patient for 90 seconds without an account. To run it we process your voice through our voice provider and keep a recording of the call for up to 30 days to improve the demo. To apply the demo's weekly allowance we store a random identifier in your browser. The patient is fictional — please do not share your own health details during the demo.

How we use your information

• To provide and maintain the Service
• To run consultations with the AI patient and produce your feedback
• To keep your consultation history
• To improve our cases and the Service
• To send important updates about your account or the Service
• To provide customer support
• To detect and prevent fraud or abuse
• To comply with legal obligations

Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction, including encryption in transit and at rest, secure authentication, monitoring, and limited access for staff.

Third-party services

We use third-party services that process data on our behalf:

• Google sign-in, for authentication (subject to Google's privacy policy)
• Voice and language processing services, for speech recognition, the AI patient's voice, and the scoring of transcripts
• Payment processing, for card payments; we do not store card details
• Cloud hosting and storage, for running the Service and keeping backups

Data retention

We retain your personal information only for as long as necessary to provide the Service and fulfil the purposes in this policy. Consultation transcripts, recordings, scores and feedback are retained to maintain your history for as long as you hold an account. Demo transcripts, recordings and results are deleted after 30 days.

Your rights

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your personal information
• Request data portability
• Withdraw consent where applicable

To exercise these rights, contact us using the details below.

UK GDPR

You have rights under the UK General Data Protection Regulation and the Data Protection Act 2018, and, if you are in the European Economic Area, under the GDPR. We will take reasonable steps to allow you to correct, amend, delete or limit the use of your personal information.

Children's privacy

The Service is designed for medical professionals and students aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you become aware that a child has provided us with personal information, please contact us.

Contact us

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